Provides flexible and efficient multi-area and multi-storey IT operation and maintenance support services for new retail chain companies through support methods such as on-demand calling, on-site operation and maintenance, and regular inspections, combined with advanced operation and maintenance management tools.
- Consulting Planning Service
- Operation and maintenance management service
- Security Service
- System Optimization Service
- Equipment Maintenance Service
- Commercial chain services
- Data Center Services
- cloud service
- Confidential Service
Service content overview
Service area
● Cash register, ticket printer, server
● Office computer, laser printer, network application
● Network switches and firewalls, wireless Internet access
● Monitoring host, camera, KDS
● Integrated wiring, customer audio
● Advertising machine, electronic meal card
Main Content
● New store's engineer service
● New shop equipment installation service
● Daily operation and maintenance service
● IMAC (installation, migration, addition, change of equipment)
● Staff training
● Store opened duty
Value Of Customer
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Regional decentralization to management centralization
Establish a unified service desk, service catalog, and workflow
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Passive barriers to the initiative
Reduce costs, improve SLA, and increase customer satisfaction
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管理困难到资源可视化
Realize configuration management, unified asset scheduling, and increase efficiency
- customer service center
- IT service acceptance platform 7*24 round-the-clock support service 7*24 remote technical support All media (WeChat, email, phone, etc.) business support
- Spare Parts Supply Center
- Regional Spare Parts Center VIP exclusive spare parts library Multi-factory spare parts resources Pre-replacement of multiple product spare parts
- Onsite support services
- National service resources Regional Expert Resource Pool Field technology, pre-test support Major safeguards