Through on-demand call, on-site operation and maintenance, regular inspections and other support methods, combined with advanced operation and maintenance management tools, provide security services for your IT system to run uninterruptedly.
- Consulting Planning Service
- Operation and maintenance management service
- Security Service
- System Optimization Service
- Equipment Maintenance Service
- Commercial chain services
- Data Center Services
- cloud service
- Confidential Service
Service Content
Service area
● Energy basic operation and maintenance
● Communication network operation and maintenance
● Data Center Operation and Maintenance
● Desktop terminal operation and maintenance
● Conference system operation and maintenance
● Monitoring system operation and maintenance
Main Content
● 7*24-hour help desk support, multi-channel service portal (eg: WeChat, email, phone...)
● Work order management system, allowing the entire service process to be visible
● Independent quality control, continuous improvement, and customer satisfaction
● Service big data analysis, standard service deliverables (eg asset reports, inspection reports, daily reports, weekly reports, monthly reports, annual reports, ...)
● Pay attention to Wuhan Defa WeChat public number and obtain timely IT updates
- customer service center
- IT service acceptance platform 7*24 round-the-clock support service 7*24 remote technical support All media (WeChat, email, phone, etc.) business support
- Spare Parts Supply Center
- Regional Spare Parts Center VIP exclusive spare parts library Multi-factory spare parts resources Pre-replacement of multiple product spare parts
- Onsite support services
- National service resources Regional Expert Resource Pool Field technology, pre-test support Major safeguards