Based on ITIL and ITSS, we help customers build a standardized operation and maintenance system, and consult and land the entire life cycle of planning, implementation, management, and operation of IT systems.
Service Content
Based on ITIL and ITSS, we help customers build a standardized operation and maintenance system, and consult and land the entire life cycle of planning, implementation, management, and operation of IT systems.
Service Area
● Formulate clear IT operation and maintenance management strategy
● Build an advanced IT service management model
● Introduce a flexible and easy-to-use ITSM platform
● Establish professional IT operation and maintenance service team
Main Content
● Operation and maintenance strategy, management system, service catalog design
● ITIL Core Six Process Design (Events, Issues, Changes, Configurations, Service Levels, Service Reports)
● Organization review, continuous improvement
● Publish and implement the system and promote training and certification
● Service summary and report, acceptance
Value Of Customer
Create a clear strategy, service catalog, and workflow
Reduce costs, improve SLA, and increase customer satisfaction
Visualized control nodes, service indicators, and analysis reports