Based on ITIL and ITSS, we help customers build a standardized operation and maintenance system, and consult and land the entire life cycle of planning, implementation, management, and operation of IT systems.
- Consulting Planning Service
- Operation and maintenance management service
- Security Service
- System Optimization Service
- Equipment Maintenance Service
- Commercial chain services
- Data Center Services
- cloud service
- Confidential Service
Service Content
Service Area
● Formulate clear IT operation and maintenance management strategy
● Build an advanced IT service management model
● Introduce a flexible and easy-to-use ITSM platform
● Establish professional IT operation and maintenance service team
Main Content
● Operation and maintenance strategy, management system, service catalog design
● ITIL Core Six Process Design (Events, Issues, Changes, Configurations, Service Levels, Service Reports)
● Organization review, continuous improvement
● Publish and implement the system and promote training and certification
● Service summary and report, acceptance
Value Of Customer
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Decentralized management to professional management
Create a clear strategy, service catalog, and workflow
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Human intervention to tool standardization
Reduce costs, improve SLA, and increase customer satisfaction
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Operation and maintenance black box to foresight management
Visualized control nodes, service indicators, and analysis reports
- customer service center
- IT service acceptance platform 7*24 round-the-clock support service 7*24 remote technical support All media (WeChat, email, phone, etc.) business support
- Spare Parts Supply Center
- Regional Spare Parts Center VIP exclusive spare parts library Multi-factory spare parts resources Pre-replacement of multiple product spare parts
- Onsite support services
- National service resources Regional Expert Resource Pool Field technology, pre-test support Major safeguards